Personal Umbrella Archives - Don Neeley Agency

What is an Umbrella Policy?

April 17, 2017 By Don Neeley

We live in a litigious society where you can be sued for nearly any type of damages you may be directly or indirectly responsible for. If you were found liable for another person’s loss or injury, how … [Read more...]

Excellent

Don Neeley Agency

5.0

Based on 87 reviews

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Andy L.

Patricia is very helpful. Fast and friendly service.

Response from the owner: Andy, Thank you so very much for the 5 Star review! Happy you were happy with our service. Best Regards, Patricia

CHRIS R.

We have been patrons of the Don Neely Agency, for so long, (approx. 1992), that we are known to Don and Pat, as “Mom & Dad”, and we cherish the titles.They are always working to find us the best insurance policy’s and prices.When we show up at their office, unexpectedly, it is always a fun experience..Thank you two for continuing to keep up your fabulous work ethics.🥰

Response from the owner: Chris, your kind words mean so very much to us as we enjoy the two of you as well. You know that we will always continue to do our very best for you and once again thank you from the bottom of our hearts. You both have always been a joy to work with.

Connie W.

I feel like I know Don and Pat although I have never met them in person. They are so friendly and helpful and recognize me by name. I always get a "real person" when I call, not a recorded message. They are prompt in answering my questions, etc. I have been with Don's agency for several years.

Response from the owner: Connie, thank you for your wonderful review! It is always a pleasure servicing your insurance needs. We feel the same way that it feels like we know you and enjoy having you as a client for all these years. Best Always Patricia Tinney

Deborah P.

Pat did a great job helping me to get my hoa insurance updated with my mortgage company.

Response from the owner: Deborah, thank you for your review! Always happy to lend a hand when I can.

Joseph D.

Don and his team have handled all of my insurance needs since I moved the Phoenix metro area almost 5 years ago. He has always been there when I needed help. A true professional. Highly recommend!

Response from the owner: Thank you Joseph, it is always our pleasure servicing your accounts!

Josh “Josh” S.

We have been with Don Neeley for almost 20 years. Great pricing, best customer service, perfect coverage. Like any smart consumer, I semiannually compare our policy's pricing to the pricing of a few of Don Neeley's competition. Nobody ever gets the same amount of coverage for the prices that Don can for home insurance whether it be for renting or owning a home, and he always has the best pricing for auto insurance for whatever my wife and I are driving at any given time.Although getting the best price for a specific amount of coverage is usually what most people have as their top priority, I place a lot of value on integrity and the relationship that I build with somebody that I do business with. Don Neeley is someone that I can trust to be honest throughout our endeavors, and he is always very warm and compassionate with the members of our family. I am very comfortable recommending him to everyone that I know who happens to be looking for any type of insurance. I am definitely a pleased client.

Response from the owner: Thank you, Josh!

Kami W.

Pat was so nice and helpful! She did everything she could do get me the best rate I've had in years. So very grateful for her efforts and time she spent with me. Thank you!

Response from the owner: Kami, it was my pleasure helping out today! Looking forward to servicing you with your insurance for years to come. Thank you, Pat

Sharon G.

Don, Pat and Andrew always go above and beyond to help you. They are all so pleasant to work with. We have been with them for over 40yr if that tells you how great they are.

Response from the owner: Sharon, you are always a joy to work with! It has been our pleasure servicing you and your husband's insurance for all these years, and we are looking forward to many more with you both. Best Always Pat

David W.

Always very helpful and very knowledgeable

Response from the owner: Thank you David, always happy to help!

Craig C.

Don and Pat are very professional and quick to follow up on issues or questions you may have. Found competitive rates and options that saved us money!

Response from the owner: Craig, Thank you so very much for appreciating what we do! It is always our pleasure working with you. Best Regards, Patricia Tinney

Jordan B.

Got a follow up from Don and I’m happy with the service and coverage. Pat originally spoiled me with good service and now I can’t go without it!

Response from the owner: Jordan, Thank you so much for your wonderful comment. As always you know that we are always here to service your account. Best to you always,Pat Tinney

Albert M.

When my North Arizona agent was dropped by my insurance company, I randomly looked for an agent nearby. I found Don Neely Agency by chance. Hmmm. I think I was “lead” to them by fate. Don and his administrative assistant, Pat, show such personalized attention. You feel like they are family. Friendly, professional and efficient.

Response from the owner: Albert, It is our pleasure welcoming you into our agency! Thank you so very much for your wonderful review. We enjoyed meeting you and your wife. As you already know if you need anything else we will always be here to assist you both! Thank you again! Pat Tinney

Kristin D.

I love working with Don! He and his team are absolutely fantastic. They are quick, great communicators and really work hard on behalf of their clients to get them the best coverage. I work with him personally and have also referred him to many of my clients, family, and friends. Thank you Don, Pat, and the whole team at DNA!

Response from the owner: Kristin! We can't thank you enough for your trust in us, as well as the great review and all the people you tell about us! Thank you so much!

Sue C.

Pat and Don are amazing. I feel that Pat went beyond expectations. She went over and above what is expected of an agent. I would recommend this firm to anyone with a need for Insurance!

Response from the owner: Thank you so much Sue! I am only more than happy to assist with your insurance and feel that at different times we need to go what is right for each individuals needs. Thank you again! We are always here to help!

Chris S.

Pat and Don provide EPIC customer service. First Class.

Response from the owner: Chris, Thank you for your awesome review.

Brian & Missy M.

Best personalized service!

Response from the owner: Thank you for your review. Always here it help!

L D

I worked with Patty on revising our insurance. She is extremely knowledgeable and was a blast to talk with. The end result? She saved me quite a bit of money!

Response from the owner: Thank you for the wonderful review! I do try to keep the transaction of insurance on the lighter side. Happy that we were able to save you the money. It is always good to here that our insured's are happy with our customer service. Thank you, again!

Dan P.

I have had insurance with Don Neeley for 4 years. A real person always answers the phone, often Don. No long recordings here, “listen closely our menu has changed”. If Don can’t answer a question without some research he always call back promptly.It has been a pleasure doing business with Don Neeley.Dan Pedroni

Response from the owner: Dan, it is so nice to know that you are satisfied with our agency. We are always here to assist you with any and all of your insurance needs.Thank You!

Renee M.

Always a pleasure to deal with this agency and Pat. She is attentive to our needs and expedites whatever we need every time. We look forward to working with you for many years to come.

Response from the owner: Thank you, Renee! It is always my pleasure working with you and I am looking forward to continuing assisting you and Richard in all of your insurance needs. Pat Tinney

R N

Presented a solid set of insurance options. Reliable and attentive.

Response from the owner: Thank you for your 5 star review. We are always striving to provide excellent service. Looking forward to doing business with you in the future. Pat Tinney

Debi B.

Patricia Tinney offers excellent customer service. She reply’s to my email questions promptly. She is very knowledgeable and helpful.

Response from the owner: Debi, Thank you for your wonderful review. I enjoyed working with you. Best Regards, Patricia

Doug F.

I spoke to a number of agencies looking for a policy and when I spoke to Patricia, I knew I found my agent. She analyzed my present policies and asked me questions regarding my home/ auto that no other agent bothered to asked, which, in the end gave me considerable more coverage plus I save a bundle of money. I wish I would have found her years ago. Keep up the good work Pat. Doug F.

Response from the owner: Doug F. Thank you so much for your wonderful review. As I have mentioned to you it is my pleasure to be able to assist our client and review their coverages with them. Our agency is looking forward to servicing your insurance. Best Regards, Patricia

Chris R.

We have been doing business with Don Neely for over 30 years, and he is always spot on when it comes to whatever our needs are.We know we can call him, day or night and he responsive and on top of our situation.Besides, he is a hoot. .makes us smile all the time.We love this team !!

Response from the owner: Chris, Thank you for your outstanding review! We are glad that we have met your expectations and then some. You yourself are always a joy to work with. Looking forward to assisting you in all of your insurance needs long into the future. Pat Tinney

Bev W.

What a great Insurance Company the Badger Mutual is.. But credit goes to the Don Neeley agency.. However his office Manager Patricia Tenney, can also help you with all your questions, , and concerns. She has always helped us, and responds to questions immediately. Home and auto rates are excellent, saving a lot of money combined, as well as all the discount they provide. Don't hesitate to call them.BW

Response from the owner: Bev, as always we are more than happy to help and thank you for the wonderful review!

BUD

The Best ever

Response from the owner: Thank you, Bryan

Patrick S.

I can only reiterate the many compliments others have written about the Don Neeley Agency. They are responsiveness, thorough, and extremely helpful. While insurance is a fungible product, this firm is not. When you want a team find you a good policy they will help. When I needed post-sale follow-up assistance, they were there to answer my questions. Thanks to Patricia and her entire team, they rock!

Response from the owner: Patrick, Thank you so much for your review! It is always a pleasure to hear our insured's are happy with our service. We are happy to make these transactions as easy and helpful as possible. In doing so it always makes our day a bit easier and happier to!

Taylor G.

I’ve been insured with Don for years and a couple weeks ago had to use insurance for the first time. Don made the process seamless setting me up with a rental car to use while my car got fixed, after taking my car in to get repaired they totaled it.. unfortunate but luckily Don helped get me a check for my totaled car and help set everything up for my new Jeep Grand Cherokee. Really thankful there was no headaches in what could have been a really stressful situation

Response from the owner: Taylor, thank you for your review! We are happy to be of assistance in all of your insurance needs. It is especially good to hear that we have a satisfied client when it comes at the time of a claim. As you know they sometimes become very stressful. Happy we made the transactions easier for you.

David W.

Knowledgeable and extremely heipful

Debbie S.

Great service! Very professional and prompt - love his new assistant ......thank you Patricia!

Response from the owner: Debbie, thank you for the wonderful compliment! It is always my pleasure to assist our customers!

Jacee C.

Always there to help and answer questions

Diane M.

I have been with Don Neeley for more years than I can count......probably as long as he has been in the insurance business. LOVE LOVE LOVE you and everyone I have EVER spoken with at your agency...........prompt, courteous attention from people who are very genuine in their desire to help MENEVER had a bad conversation with ANYONE........they put ME first

Response from the owner: Thank you so much for the outstanding review! It warms our hearts to have you take the time to write such compliments. Thank you, again!

Jesse D.

The Don Neeley Agency is the best insurance broker agency I've ever used. They are knowledgeable, responsive and usually a lot of fun to interact with. They represent several businesses to which I'm involved. They handle all aspects of our business insurance needs capably and confidently. I highly recommend you give them a call and transfer your current insurance business to them just like I did.

Response from the owner: Thank you Jesse

Jim G.

Don has been our Insurance agent for 25 years. He has always been an asset to us for personal as well as our small business insurance. When you need anything or have questions he is quick and efficient. Even our grown children now use him. Thanks Don!

Response from the owner: Jim, It means so very much to have a happy customer. You are very much appreciated! Thank you for your continued business with us. pattie t

Colin S.

Don and Andrew are very helpful, and work tirelessly to provide my insurance needs for homeowners and car insurance. Great guys to talk to!

Response from the owner: Thanks Colin! You've been a great client for 4/5 years! We really appreciate it, as well as the review!

Joshua T.

I"ve been with Don for years. No matter what the issue... car insurance, filing a claim, proof of renters insurance; they've been great helping me and are very quick in their response. Him and his team with Andrew have you covered on all accounts. 5star!!!

Response from the owner: Thank you for being a part of agency! Looking forward to many more year of doing business

Josh F.

Been using Don for close to 20 years now. They handle all of your insurance needs. No need to look for quotes yourself they do a great job finding the best rates.

Kate P.

Don and his staff have always taken great care to help with our insurance needs and to help keep the costs down. I highly recommend them!

Patricia A.

If you call, they answer. If you need anything, they take care of it. They are professional, knowledgeable, and you can tell they enjoy their clients. HIGHLY RECOMMENDED!!

Dave B

Don is class act and truly looks after his clients. Every year, he’s been able to find better coverage and lower premiums. This has saved my family thousands. Thank you Don and team!

Linda H.

Always answers the phone and always gets back to me rapidly with an answer.

Response from the owner: Thanks Linda!!!! Thank you for taking a few minutes to give us a great review!

Andrew P.

I've worked for Don for a little over a year. This is the best work environment I've ever been a part of. He doesn't cut corners and cares more about his clients and prospects than any other owner I've worked for.

scott K.

Don and Andrew work with you to get the best insurance plan that works for you and your budget for all your insurance needs. We stumbled across Don Neeley Agency when moving to AZ from TN 4 yrs ago. Very Pleased with all they have done to work with us. Sometimes a stumble works out pretty good.

Response from the owner: Thanks Scott! We really appreciate you taking time to write a nice review for us!

KG P.

I have a commercial policy with Don Neeley Agency. Don has been very helpful and responds to any question or call immediately. Dan P

Response from the owner: Thanks Dan. We really appreciate the review and, of course, trusting us with your business for so long.

Paul T.

I've been working with Don and his staff for around 5 years now and it has been a very good experience. A local representative you can talk to or go in and see, very competitive companies they write business for and they always come up with the best pricing and great suggestions should you have rental property or own other items that maybe should be insured. Very pleased with their service!

Response from the owner: And we're very pleased to have you as a client. If we had twice as many clients like you we'd be twice as happy, haha. Thanks Paul!

rob K.

Don has been my agent for almost 20 years. He and his staff are always pleasant and professional. He is very knowledgeable and a man of his word.

Response from the owner: Ron! Thanks for the kind words! Call us more, you we like hearing from you!

Victoria H.

Best customer service I've ever had. A friend referred me to this agency and Andrew, and I'm so glad he did. Andrew goes above and beyond to ensure you get the best rates possible. Thank you!

Response from the owner: Well, that means a great deal to us. Thank you wholeheartedly for the kind words!

Ty C.

Andrew is a super great guy, shopped around for the best possible coverage and is clear concise and straightforward ! Have all our vehicles insured thru him and what ever else comes our way ! Great job !!!!!

Response from the owner: Thanks for the referral too, Ty. Call anytime, you know we love chatting it up with you.

Kelly H.

We highly recommend Don Neely Insurance Company. Don and Andrew are very responsive and work hard to accommodate our needs. Five Stars!!

Response from the owner: That is very kind of you Kelly! We certainly appreciate the great review!!!

Jennifer B.

I have been with Don Neely Agency and his staff for more than 10 years. I have always had a great relationship with him and his Agency. Whenever I have a question or need a new policy they are helpful and quick to get back to me. I have recommend my friends to him many times over the years and my friends always thank me later for introducing them.

Response from the owner: Jennifer! Thanks for sticking with us, thanks for spreading the word, and thanks for the great review! Much appreciated!

Nicole G.

Andrew was so helpful in finding us a cheaper insurance company for our family. He answered all of our questions in a timely manner and is always available to help when we need him. Print, friendly, and helpful! Thank you a Andrew for all of your help!

Clay W.

Insurance is about doing the right thing for your client - client MUST be first. You cannot find a more professional insurance man than Don Neeley - He ALWAYS does what is best for his client.

Michael T.

Don and his team are always responsive in a timely manner.

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