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Should I File an Insurance Claim?

February 27, 2017 By Don Neeley

Drivers and homeowners are thankful they have insurance when the unexpected happens. After all, having the right coverage could spare you from tens or even hundreds of thousands of dollars in personal … [Read more...]

Based on 80 reviews

Tommy P.

7 months ago

Don & his staff have taken great care of us for years. Providing the best coverages, pricing and service. I would certainly recommend The Don Neely Agency to anyone.

Craig C.

11 months ago

Don and Pat are very professional and quick to follow up on issues or questions you may have. Found competitive rates and options that saved us money!

Andy L.

2 years ago

Patricia is very helpful. Fast and friendly service.

CHRIS R.

2 years ago

We have been patrons of the Don Neely Agency, for so long, (approx. 1992), that we are known to Don and Pat, as “Mom & Dad”, and we cherish the titles.

They are always working to find us the best insurance policy’s and prices.

When we show up at their office, unexpectedly, it is always a fun experience..

Thank you two for continuing to keep up your fabulous work ethics.

🥰

Connie W.

2 years ago

I feel like I know Don and Pat although I have never met them in person. They are so friendly and helpful and recognize me by name. I always get a "real person" when I call, not a recorded message. They are prompt in answering my questions, etc. I have been with Don's agency for several years.

Deborah P.

2 years ago

Pat did a great job helping me to get my hoa insurance updated with my mortgage company.

Joseph D.

2 years ago

Don and his team have handled all of my insurance needs since I moved the Phoenix metro area almost 5 years ago. He has always been there when I needed help. A true professional. Highly recommend!

Josh “Josh” S.

2 years ago

We have been with Don Neeley for almost 20 years. Great pricing, best customer service, perfect coverage. Like any smart consumer, I semiannually compare our policy's pricing to the pricing of a few of Don Neeley's competition. Nobody ever gets the same amount of coverage for the prices that Don can for home insurance whether it be for renting or owning a home, and he always has the best pricing for auto insurance for whatever my wife and I are driving at any given time.

Although getting the best price for a specific amount of coverage is usually what most people have as their top priority, I place a lot of value on integrity and the relationship that I build with somebody that I do business with. Don Neeley is someone that I can trust to be honest throughout our endeavors, and he is always very warm and compassionate with the members of our family. I am very comfortable recommending him to everyone that I know who happens to be looking for any type of insurance. I am definitely a pleased client.

Kami W.

2 years ago

Pat was so nice and helpful! She did everything she could do get me the best rate I've had in years. So very grateful for her efforts and time she spent with me. Thank you!

Sharon G.

2 years ago

Don, Pat and Andrew always go above and beyond to help you. They are all so pleasant to work with. We have been with them for over 40yr if that tells you how great they are.

David W.

2 years ago

Always very helpful and very knowledgeable

Jordan B.

3 years ago

Got a follow up from Don and I’m happy with the service and coverage. Pat originally spoiled me with good service and now I can’t go without it!

Albert M.

3 years ago

When my North Arizona agent was dropped by my insurance company, I randomly looked for an agent nearby. I found Don Neely Agency by chance. Hmmm. I think I was “lead” to them by fate. Don and his administrative assistant, Pat, show such personalized attention. You feel like they are family. Friendly, professional and efficient.

Kristin D.

3 years ago

I love working with Don! He and his team are absolutely fantastic. They are quick, great communicators and really work hard on behalf of their clients to get them the best coverage. I work with him personally and have also referred him to many of my clients, family, and friends. Thank you Don, Pat, and the whole team at DNA!

Sue C.

3 years ago

Pat and Don are amazing. I feel that Pat went beyond expectations. She went over and above what is expected of an agent. I would recommend this firm to anyone with a need for Insurance!

Chris S.

3 years ago

Pat and Don provide EPIC customer service. First Class.

Brian & Missy M.

4 years ago

Best personalized service!

L D.

4 years ago

I worked with Patty on revising our insurance. She is extremely knowledgeable and was a blast to talk with. The end result? She saved me quite a bit of money!

Dan P.

4 years ago

I have had insurance with Don Neeley for 4 years. A real person always answers the phone, often Don. No long recordings here, “listen closely our menu has changed”. If Don can’t answer a question without some research he always call back promptly.
It has been a pleasure doing business with Don Neeley.
Dan Pedroni

Renee M.

4 years ago

Always a pleasure to deal with this agency and Pat. She is attentive to our needs and expedites whatever we need every time. We look forward to working with you for many years to come.

R N.

4 years ago

Presented a solid set of insurance options. Reliable and attentive.

Debi B.

5 years ago

Patricia Tinney offers excellent customer service. She reply’s to my email questions promptly. She is very knowledgeable and helpful.

Doug F.

5 years ago

I spoke to a number of agencies looking for a policy and when I spoke to Patricia, I knew I found my agent. She analyzed my present policies and asked me questions regarding my home/ auto that no other agent bothered to asked, which, in the end gave me considerable more coverage plus I save a bundle of money. I wish I would have found her years ago. Keep up the good work Pat. Doug F.

Chris R.

5 years ago

We have been doing business with Don Neely for over 30 years, and he is always spot on when it comes to whatever our needs are.

We know we can call him, day or night and he responsive and on top of our situation.

Besides, he is a hoot. .makes us smile all the time.

We love this team !!

Bev W.

6 years ago

What a great Insurance Company the Badger Mutual is.. But credit goes to the Don Neeley agency.. However his office Manager Patricia Tenney, can also help you with all your questions, , and concerns. She has always helped us, and responds to questions immediately. Home and auto rates are excellent, saving a lot of money combined, as well as all the discount they provide. Don't hesitate to call them.

BW

BUD

6 years ago

The Best ever

Patrick S.

6 years ago

I can only reiterate the many compliments others have written about the Don Neeley Agency. They are responsiveness, thorough, and extremely helpful. While insurance is a fungible product, this firm is not. When you want a team find you a good policy they will help. When I needed post-sale follow-up assistance, they were there to answer my questions. Thanks to Patricia and her entire team, they rock!

Taylor G.

6 years ago

I’ve been insured with Don for years and a couple weeks ago had to use insurance for the first time. Don made the process seamless setting me up with a rental car to use while my car got fixed, after taking my car in to get repaired they totaled it.. unfortunate but luckily Don helped get me a check for my totaled car and help set everything up for my new Jeep Grand Cherokee. Really thankful there was no headaches in what could have been a really stressful situation

David W.

6 years ago

recommends

Knowledgeable and extremely heipful

Debbie S.

6 years ago

Great service! Very professional and prompt - love his new assistant ......thank you Patricia!

Jacee C.

6 years ago

recommends

Always there to help and answer questions

Diane M.

6 years ago

I have been with Don Neeley for more years than I can count......probably as long as he has been in the insurance business. LOVE LOVE LOVE you and everyone I have EVER spoken with at your agency...........prompt, courteous attention from people who are very genuine in their desire to help ME

NEVER had a bad conversation with ANYONE........they put ME first

Jesse D.

6 years ago

The Don Neeley Agency is the best insurance broker agency I've ever used. They are knowledgeable, responsive and usually a lot of fun to interact with. They represent several businesses to which I'm involved. They handle all aspects of our business insurance needs capably and confidently. I highly recommend you give them a call and transfer your current insurance business to them just like I did.

Jim G.

7 years ago

Don has been our Insurance agent for 25 years. He has always been an asset to us for personal as well as our small business insurance. When you need anything or have questions he is quick and efficient. Even our grown children now use him. Thanks Don!

Joshua T.

7 years ago

I"ve been with Don for years. No matter what the issue... car insurance, filing a claim, proof of renters insurance; they've been great helping me and are very quick in their response. Him and his team with Andrew have you covered on all accounts. 5star!!!

Josh F.

7 years ago

Been using Don for close to 20 years now. They handle all of your insurance needs. No need to look for quotes yourself they do a great job finding the best rates.

Kate P.

7 years ago

Don and his staff have always taken great care to help with our insurance needs and to help keep the costs down. I highly recommend them!

Patricia A.

7 years ago

If you call, they answer. If you need anything, they take care of it. They are professional, knowledgeable, and you can tell they enjoy their clients. HIGHLY RECOMMENDED!!

Dave B.

7 years ago

Don is class act and truly looks after his clients. Every year, he’s been able to find better coverage and lower premiums. This has saved my family thousands. Thank you Don and team!

Linda H.

7 years ago

Always answers the phone and always gets back to me rapidly with an answer.

scott K.

7 years ago

Don and Andrew work with you to get the best insurance plan that works for you and your budget for all your insurance needs. We stumbled across Don Neeley Agency when moving to AZ from TN 4 yrs ago. Very Pleased with all they have done to work with us. Sometimes a stumble works out pretty good.

KG P.

7 years ago

I have a commercial policy with Don Neeley Agency. Don has been very helpful and responds to any question or call immediately. Dan P

Paul T.

7 years ago

I've been working with Don and his staff for around 5 years now and it has been a very good experience. A local representative you can talk to or go in and see, very competitive companies they write business for and they always come up with the best pricing and great suggestions should you have rental property or own other items that maybe should be insured. Very pleased with their service!

rob K.

7 years ago

Don has been my agent for almost 20 years. He and his staff are always pleasant and professional. He is very knowledgeable and a man of his word.

Victoria H.

7 years ago

Best customer service I've ever had. A friend referred me to this agency and Andrew, and I'm so glad he did. Andrew goes above and beyond to ensure you get the best rates possible. Thank you!

Ty C.

7 years ago

Andrew is a super great guy, shopped around for the best possible coverage and is clear concise and straightforward ! Have all our vehicles insured thru him and what ever else comes our way ! Great job !!!!!

Kelly H.

7 years ago

We highly recommend Don Neely Insurance Company. Don and Andrew are very responsive and work hard to accommodate our needs. Five Stars!!

Nicole G.

7 years ago

recommends

Andrew was so helpful in finding us a cheaper insurance company for our family. He answered all of our questions in a timely manner and is always available to help when we need him. Print, friendly, and helpful! Thank you a Andrew for all of your help!

Clay W.

8 years ago

recommends

Insurance is about doing the right thing for your client - client MUST be first. You cannot find a more professional insurance man than Don Neeley - He ALWAYS does what is best for his client.

Michael T.

9 years ago

recommends

Don and his team are always responsive in a timely manner.

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